Refund policy

The standard SEE Reports launch offer is AUD $149 including GST. We run a short eligibility screen before payment to reduce the chance that a customer pays for a project that is outside the standard pathway.

This policy applies to purchases made directly from SEE Reports. It should be read with our Terms of Service. Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

You may receive a full refund where:

• we accept payment and then determine, before delivering the final report, that we cannot supply the standard service for the submitted project;
• you are charged more than once for the same order because of a processing error;
• we cannot supply the purchased service within a reasonable period and you do not agree to continue; or
• a refund is otherwise required by the Australian Consumer Law.

If a post-payment review shows that specialist assistance is required, we will explain the issue and offer a refund rather than forcing the project through an unsuitable automated pathway.

If a delivered report has a problem that can be remedied within the purchased scope, contact us promptly. We will usually first correct or resupply the affected document at no additional charge. A refund may be available if the problem is major, cannot be remedied within a reasonable time, or the law otherwise requires it.

Where the offer includes free reruns for the same property for 30 days, reasonable corrections and refinements to the same proposal can be made through that inclusion. Materially different works or a new property may require a new order.

If you change your mind, contact us as soon as possible. We can cancel and refund an order where substantive report processing has not begun. Once we have started processing project information, reviewing plans or generating the report, a change-of-mind refund is discretionary unless you have a right to a remedy under law.

We will consider the work completed, costs already incurred and whether any usable deliverable has been supplied.

A refund is not automatically available solely because:

• a council asks for further information, a revised plan or an additional specialist report;
• a development application is rejected, refused, withdrawn or not accepted for lodgement;
• the property, plans, dimensions or answers supplied by the customer were inaccurate, incomplete or out of date;
• the proposal, plans, ownership or planning controls change after delivery;
• the report is used for a different property or materially different proposal; or
• the customer does not review the report, final plans and current council requirements before lodgement.

These points do not limit any non-excludable consumer right, including where the service itself fails to meet an applicable consumer guarantee.

Email support@seereports.com.au with the email address used for the order, property address, order or receipt number if available, and a short explanation of the issue and remedy requested.

We aim to acknowledge requests promptly and provide an initial outcome within five business days after receiving the information needed to assess the request. Approved refunds are returned to the original payment method. Your bank or payment provider controls how long the credit takes to appear.

SEE Reports is operated by Aftershock Solutions Pty Ltd (ABN 76 140 285 669), SmartSpace, Innovation Campus, Squires Way, North Wollongong NSW 2500. Contact support@seereports.com.au.